Sign Vibe Takes
Your Privacy Seriously

Sign Vibe Takes Your Privacy Seriously

This privacy policy explains how we collect, use and protect your personal information when you visit our website, contact us or ask us to provide signage services.

Last updated: 10-09-2026

Who We Are

Sign Vibe is the trading name of [insert legal business name].

Our website address is [insert live website address]

For questions about this privacy policy or how we use your personal information, contact us at:

Email:
Address:
Telephone:

Information We Collect

We may collect personal information when you:

• Complete a contact or quotation form
• Contact us by telephone, email or social media
• Request information about our products or services
• Ask us to prepare a quotation
• Become a customer or supplier
• Subscribe to marketing communications, where offered
• Browse or interact with our website

The information we collect may include:

• Your name, company name and job title
• Your email address, telephone number and postal address
• Details of your enquiry or signage project
• Artwork, photographs, plans, measurements and other files you provide
• Quotation, order, payment and correspondence records
• Your IP address, browser type, device information and website activity
• Your cookie and marketing preferences

Please avoid sending personal or sensitive information that is not needed for your enquiry.

How We Use Your Information

We may use your information to:

• Respond to enquiries and quotation requests
• Discuss, plan and deliver signage projects
• Prepare designs, estimates, quotations and invoices
• Arrange surveys, deliveries and installations
• Manage our relationship with customers and suppliers
• Process payments and maintain financial records
• Improve our website, services and customer experience
• Protect our website and business against fraud, misuse and security threats
• Send marketing communications where we have permission or another lawful basis to do so
• Meet our legal, regulatory and contractual obligations

Our Lawful Bases

Depending on the circumstances, we process personal information because:

• It is necessary to take steps at your request before entering into a contract
• It is necessary to perform a contract with you
• We have a legal obligation to retain or use the information
• It supports our legitimate business interests, provided those interests do not override your rights
• You have given your consent, such as for certain marketing activities or non-essential cookies

Where we rely on consent, you may withdraw it at any time.

Contact and Quotation Forms

When you submit a form, we collect the information entered into it, together with technical information such as your IP address and browser details where necessary for security and spam prevention.

We use this information to respond to your enquiry, prepare a quotation and, where relevant, take steps towards providing our services.

If the form allows file uploads, the files may contain personal information or embedded metadata. Only upload materials that you are authorised to share.

Cookies

Cookies are small files stored on your computer, tablet or mobile device when you visit a website. They help websites function correctly, remember preferences and provide information about how visitors use them.

Our website may use the following types of cookies:

Strictly Necessary Cookies

These cookies support essential functions such as website security, form submission, spam prevention and remembering your cookie choices. The website may not work correctly without them, so they do not usually require consent.

Analytics Cookies

Analytics cookies help us understand how people find and use the website—for example, which pages are visited and whether visitors encounter errors. We will only place these cookies where the applicable law requires consent and you have agreed to them.

Functional Cookies

These cookies enable additional features or remember preferences that are not essential to the operation of the website. They may be set by us or by services included on our pages.

Marketing Cookies

Marketing cookies may be used to measure advertising, understand campaign performance or show more relevant advertising. We will not place these cookies without the required consent.

Third-Party Content

Pages may include content or tools supplied by other organisations, such as maps, videos, social media features or review platforms. These providers may place cookies or collect information about your interaction with their content. Non-essential third-party content should remain disabled until you provide the appropriate consent.

Managing Your Cookie Preferences

When you first visit the website, you can accept, reject or manage non-essential cookies through our cookie banner. You can change your choices at any time by selecting [Cookie Settings] on the website.

You can also delete or block cookies using your browser settings. Blocking strictly necessary cookies may affect how the website functions.

A current list of the individual cookies used—including their provider, purpose and duration—should be displayed within the website’s cookie settings panel or separate cookie table.

Embedded Content and External Links

Our website may include embedded content or links to third-party websites. Embedded content can behave as though you visited the third-party website directly. Those organisations may collect information, use cookies or monitor your interaction with their services.

We do not control third-party websites and encourage you to review their privacy policies before providing personal information.

Who We Share Information With

We may share personal information with trusted organisations that help us operate the business and deliver our services, including:

• Website hosting, maintenance and security providers
• Email, communications and file-storage providers
• Payment processors, accountants and professional advisers
• Designers, manufacturers, installers, couriers and project subcontractors
• Analytics, advertising or marketing providers where permitted
• Regulators, law-enforcement bodies or other authorities where required by law

We only share information that is reasonably necessary for the relevant purpose. Service providers acting on our behalf must handle the information securely and in accordance with applicable data-protection requirements.

We do not sell your personal information.

International Transfers

Some service providers may store or process information outside the United Kingdom. Where this happens, we take appropriate steps to ensure that the information receives an adequate level of protection, using recognised safeguards where required.

Contact us if you would like more information about the safeguards applying to your information.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and reporting requirements.

Typical retention periods are:

• General enquiries that do not become projects: [insert period]
• Quotations and project correspondence: [insert period]
• Customer, transaction and invoice records: normally six years after the relevant financial year, where required for tax or accounting purposes
• Marketing records: until you unsubscribe or we determine that the information is no longer required
• Cookie consent records and website security logs: [insert period]

We may keep information for longer where necessary to establish, exercise or defend legal claims.

How We Protect Your Information

We use appropriate organisational and technical measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

However, no website or internet transmission can be guaranteed to be completely secure. Please take care when sending confidential information electronically.

Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Ask us to transfer information you supplied to another organisation
• Withdraw consent at any time where processing is based on consent

These rights are subject to legal conditions and exemptions. To make a request, contact us using the details in the “Who We Are” section. We may need to confirm your identity before responding.

You also have the right to complain to the Information Commissioner’s Office at ico.org.uk, although we would appreciate the opportunity to address your concerns first.

Marketing Communications

We may send you marketing communications where you have asked to receive them or where otherwise permitted by law.

You can unsubscribe at any time by using the link in a marketing email or contacting us directly. Opting out of marketing will not prevent us from sending essential communications relating to an enquiry, quotation or active project.

Changes to This Policy

We may update this privacy policy when our services, website or legal obligations change. The latest version will be published on this page with its updated date.

Contact Us

If you have questions, concerns or requests relating to this privacy policy or your personal information, contact:

Sign Vibe
Email:
Telephone:
Address: